LoadLatch Terms of Service
Effective date: September 7, 2026
These terms govern the use of LoadLatch, operated by Load Latch LLC, an Arizona limited liability company ("Load Latch LLC," "we," "us," or "our"). They form an agreement between us and the company that subscribes to the service ("you").
LoadLatch is a business tool. It is not sold to consumers, and drivers do not agree to these terms individually — their employer or carrier does, on their behalf.
1. What the service is
LoadLatch is a mobile application that lets drivers capture bills of lading and related freight paperwork, and a web application where your office reviews the captured documents, verifies the fields read from them, and exports them.
2. Accounts
Accounts are provisioned by you for your people. There is no public sign-up, and a driver cannot create an account for themselves. You are responsible for who you invite, for removing access when someone leaves, and for what those accounts do.
Each company sees only its own loads. We do not share your documents or extracted data with other customers.
3. Your documents belong to you
The bills of lading you capture, and the data read from them, are your business records. They remain yours. We store and process them so the service can work, and for no other purpose.
- We do not sell your data, and we do not use it for advertising.
- We do not use your documents to train models, and no customer's documents are used to improve results for anyone else.
- You can export your documents and their extracted fields at any time while your subscription is active.
4. Automated extraction has limits
LoadLatch reads fields from your documents using automated document analysis. It is accurate most of the time and wrong some of the time, which is why fields read with low confidence are flagged for your office to check.
You are responsible for verifying anything you rely on commercially. We do not warrant that extracted fields are correct, and we are not responsible for an invoice raised, a payment missed, or a claim lost because a field was read incorrectly. The captured image is the record; the extracted fields are a convenience laid over it.
5. Fees
Subscription fees are billed monthly to your company, based on the number of documents captured in the billing period. Current pricing is provided when you subscribe.
If your usage exceeds your plan for a period, we will move you to the appropriate plan for the following period and tell you before the invoice arrives. We do not bill surprise overages.
6. If payment fails
This is worth stating precisely, because it is a commitment:
- Drivers keep scanning. Capture and upload continue. We will not stop your operation over an unpaid invoice.
- Nothing already captured is withheld. Your existing documents remain available to you, including export.
- Office review access may be suspended after notice and a grace period, until the account is brought current.
7. Acceptable use
You agree not to use LoadLatch to:
- upload documents you have no right to hold, or content unrelated to freight operations;
- attempt to access another company's data, or probe, scan, or test the security of the service;
- resell or provide the service to a third party as though it were your own, without a written agreement with us.
8. Availability
We aim to keep LoadLatch available and working, and we depend on third party infrastructure to do it. We do not currently offer a contractual uptime guarantee, and we would rather say so than promise one we have not committed to measuring.
Offline capture is designed for exactly this reason: a scan taken with no signal is stored on the device and uploads when a connection returns, so a network problem does not cost you the document.
9. Ending the agreement
You can cancel at any time, effective at the end of your current billing period. We do not refund partial periods.
Export your records before you cancel. On request within 30 days of cancellation we will provide an export of your documents and extracted data. After that period we may delete your data, and once deleted it cannot be recovered.
We may suspend or end an account that breaches section 7, or where we are required to by law. Except where the breach makes notice impossible, we will tell you first and give you a chance to export.
10. Liability
To the extent the law allows, our total liability to you for any claim arising out of these terms or the service is limited to the fees you paid us in the twelve months before the claim arose.
We are not liable for indirect or consequential losses, including lost profits, lost business, or the cost of an invoice that could not be raised. Nothing in these terms limits liability that cannot lawfully be limited.
11. Privacy
Our Privacy Policy explains what personal information we handle and how. It forms part of this agreement.
12. Changes to these terms
We may update these terms. When we make a material change we will revise the effective date above and tell the account's administrators before it takes effect. Continuing to use LoadLatch after that means you accept the change.
13. Governing law
These terms are governed by the laws of the State of Arizona, United States, and the courts of Arizona have exclusive jurisdiction over any dispute arising from them.
14. Contact
Load Latch LLC
Arizona, United States
Email: support@loadlatch.app