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LoadLatch Terms of Service

Effective date: October 1, 2026 · Last updated: October 1, 2026

These terms govern the use of LoadLatch, operated by Load Latch LLC, an Arizona limited liability company ("Load Latch LLC," "we," "us," or "our"). They form an agreement between us and the company that subscribes to the service ("you").

LoadLatch is a business tool. It is not sold to consumers, and drivers do not agree to these terms individually — their employer or carrier does, on their behalf.

1. What the service is

LoadLatch is a mobile application that lets drivers capture bills of lading and related freight paperwork, and a web application where your office reviews the captured documents, verifies the fields read from them, and exports them.

2. Accounts

Accounts are provisioned by you for your people. There is no public sign-up, and a driver cannot create an account for themselves. You are responsible for who you invite, for removing access when someone leaves, and for what those accounts do.

Each company sees only its own loads. We do not share your documents or extracted data with other customers.

3. Your documents belong to you

The bills of lading you capture, and the data read from them, are your business records. They remain yours. We store and process them so the service can work, and for no other purpose.

  • We do not sell your data, and we do not use it for advertising.
  • We do not use your documents to train models, and no customer's documents are used to improve results for anyone else.
  • You can export your documents and their extracted fields at any time while your subscription is active.

4. Automated extraction has limits

LoadLatch reads fields from your documents using automated document analysis. It is accurate most of the time and wrong some of the time, which is why fields read with low confidence are flagged for your office to check.

You are responsible for verifying anything you rely on commercially. We do not warrant that extracted fields are correct, and we are not responsible for an invoice raised, a payment missed, or a claim lost because a field was read incorrectly. The captured image is the record; the extracted fields are a convenience laid over it.

5. Connecting QuickBooks

You may connect a QuickBooks Online account so that approved loads become invoices with the paperwork attached. Connecting is optional and is done by an administrator of your company, who must be authorized to grant that access. If you bill under more than one business, you connect each set of books separately and choose which of them a load is invoiced from.

Once connected, LoadLatch reads your customer and item lists and creates invoices and attachments in your books at your direction. It does not delete anything, and does not alter records it did not create.

An invoice LoadLatch creates is a real invoice in your books, numbered by QuickBooks, and the accounting records remain yours. It is not a draft and it is not provisional. Nothing is raised without someone at your company asking for it, and you are responsible for checking an invoice — who it bills, what it charges, and how it is taxed — for the same reason set out in section 4: the fields come from automated extraction. We are not responsible for an invoice raised to the wrong customer, for the wrong amount, or with the wrong tax treatment.

LoadLatch can also email an invoice to your customer through QuickBooks, to addresses you enter. Sending is a deliberate act by someone at your company; nothing goes out on its own. The message itself is delivered by Intuit rather than by us, so we can tell you an invoice was handed over for sending and to which addresses, but we cannot guarantee it reached the recipient.

You can disconnect at any time, from LoadLatch or from inside QuickBooks. Disconnecting stops all further access; invoices already created stay in your books. QuickBooks is operated by Intuit Inc., not by us, and your use of it is governed by your agreement with them.

6. Fees

Subscription fees are billed to your company after each monthly period ends, based on the number of documents captured during that period. Current pricing is provided when you subscribe.

Each period is billed at the plan matching the documents captured in that period, so a busier month is billed at the higher plan and a quieter one at the lower. Your running total for the current period is always visible in the app before that period is billed. We do not bill surprise overages, and we do not charge per document.

7. If payment fails

This is worth stating precisely, because it is a commitment:

  • Drivers keep scanning. Capture and upload continue. We will not stop your operation over an unpaid invoice.
  • Nothing already captured is withheld. Your existing documents remain available to you, including export.
  • Office review access may be suspended after notice and a grace period, until the account is brought current.

8. Acceptable use

You agree not to use LoadLatch to:

  • upload documents you have no right to hold, or content unrelated to freight operations;
  • attempt to access another company's data, or probe, scan, or test the security of the service;
  • resell or provide the service to a third party as though it were your own, without a written agreement with us.

9. Availability

We aim to keep LoadLatch available and working, and we depend on third party infrastructure to do it. We do not currently offer a contractual uptime guarantee, and we would rather say so than promise one we have not committed to measuring.

Offline capture is designed for exactly this reason: a scan taken with no signal is stored on the device and uploads when a connection returns, so a network problem does not cost you the document.

10. Ending the agreement

You can cancel at any time, effective at the end of your current billing period. We do not refund partial periods.

Export your records before you cancel. On request within 30 days of cancellation we will provide an export of your documents and extracted data. After that period we may delete your data, and once deleted it cannot be recovered.

We may suspend or end an account that breaches section 8, or where we are required to by law. Except where the breach makes notice impossible, we will tell you first and give you a chance to export.

11. Liability

To the extent the law allows, our total liability to you for any claim arising out of these terms or the service is limited to the fees you paid us in the twelve months before the claim arose.

We are not liable for indirect or consequential losses, including lost profits, lost business, or the cost of an invoice that could not be raised. Nothing in these terms limits liability that cannot lawfully be limited.

12. Privacy

Our Privacy Policy explains what personal information we handle and how. It forms part of this agreement.

13. Changes to these terms

We may update these terms. When we make a material change we will revise the effective date above and tell the account's administrators before it takes effect. Continuing to use LoadLatch after that means you accept the change.

14. Governing law

These terms are governed by the laws of the State of Arizona, United States, and the courts of Arizona have exclusive jurisdiction over any dispute arising from them.

15. Contact

Load Latch LLC
Arizona, United States
Email: support@loadlatch.app